Guides
Every message answered, and the right one first.
Plain answers on keeping up with Facebook and Instagram messages as a business: sharing the inbox with a team, not missing anyone, and choosing the right tool.
Guides
How to keep up with the messages people send your business.
- How to answer Facebook and Instagram DMs as a teamLet a teammate reply to your Facebook Page and Instagram messages without handing over your password or full control. The exact steps in Meta's own tools, checked in September 2026.5 minute read Read
- How to stop missing customer DMsMost missed messages were not unseen. Someone saw them and nobody answered. Here is why that happens on Instagram and Facebook, a routine that works with Meta's free tools, and where that routine breaks.4 minute read Read
- Why messages go missing from Meta Business SuiteInstagram or Facebook messages that never reach the Meta Business Suite inbox usually come down to one of six settings. Here is each one, where to find it, and how to fix it, from Meta's own help pages.4 minute read Read
Comparisons
What Stonechat is for, next to the tools you may already use.
- ManyChat and Stonechat for the customers who write to youManyChat and Stonechat both handle Instagram and Facebook DMs. ManyChat is built around automations you design. Stonechat is built around answering the people who write in, quickly and in your own words. A side by side look with prices, as of September 2026.4 minute read Read
- Meta Business Suite's inbox, and what a busy team needs on top of itMeta Business Suite's inbox is free and shows every message. Stonechat is a team inbox for Facebook and Instagram DMs that also tells you who is still waiting, who to answer first, and has a reply drafted in your words. A side by side look, as of September 2026.3 minute read Read