Refunds

Try it before you pay

Every new workspace gets 14 days free from when it connects its first account, with no card needed. You see your own last 30 days and use all of Stonechat before you decide to pay.

Within 14 days of a payment

If Stonechat is not right for you, email [email protected] from the address on your account within 14 days of a payment, and we refund that payment in full. You do not have to give a reason.

Charged by mistake

If you were charged twice, charged after you cancelled, or charged for something you did not ask for, we refund it whenever you notice, not only within 14 days.

After 14 days

We do not refund part of a month. When you cancel, you keep everything until the end of the month you paid for, and you are not charged again.

How the money comes back

Payments go through Paddle.com, our reseller and the merchant of record for every order, so a refund goes back through Paddle to the card or account you paid with. Your bank may take a few days to show it.

You can also ask Paddle directly at paddle.net, using the email address on your receipt.