[{"data":1,"prerenderedAt":100},["ShallowReactive",2],{"$f19ctj7owi6w5q":3},{"section":4,"slug":5,"path":6,"title":7,"headline":8,"description":9,"published":10,"updated":11,"minutes":12,"blocks":13,"headings":21,"faq":40,"sources":56,"comparison":99},"guides","answer-dms-as-a-team","\u002Fguides\u002Fanswer-dms-as-a-team","How to give someone access to your Page and Instagram messages","How to answer Facebook and Instagram DMs as a team","Let a teammate reply to your Facebook Page and Instagram messages without handing over your password or full control. The exact steps in Meta's own tools, checked in September 2026.","2026-09-30","2026-10-01",5,[14,17,19],{"type":15,"html":16},"html","\u003Cp>The short answer: give each person their own access through Meta's tools, with only the messages permission turned on. They sign in as themselves, reply as your business, and you can take the access away in a minute without changing a password.\u003C\u002Fp>\n\u003Cp>Which steps you follow depends on one thing: whether your Facebook Page is in a \u003Cstrong>business portfolio\u003C\u002Fstrong> (what Meta used to call Business Manager). If you have ever set up ads or added your Page in Meta Business Suite settings, it probably is. If you only ever managed the Page from Facebook itself, it may not be.\u003C\u002Fp>\n\u003Ch2 id=\"why-not-just-share-the-password\">Why not just share the password\u003C\u002Fh2>\n\u003Cp>Plenty of small businesses start by handing out the Instagram login, or keeping one phone behind the counter. It works until it doesn't.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Anyone with the password has everything.\u003C\u002Fstrong> They can change the password, the email and the recovery phone. Meta's own advice is to never give your password to someone you don't know and trust, because it gives them complete access to the account (\u003Ca href=\"https:\u002F\u002Fhelp.instagram.com\u002F369001149843369\">Instagram Help\u003C\u002Fa>).\u003C\u002Fli>\n\u003Cli>\u003Cstrong>You cannot take one person's access away.\u003C\u002Fstrong> When someone leaves, everyone gets a new password.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Two people answer the same customer.\u003C\u002Fstrong> With one shared login there is no way to see who is on which conversation.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Meta built the options below so you do not have to share the password.\u003C\u002Fp>\n\u003Ch2 id=\"if-your-page-is-not-in-a-business-portfolio\">If your Page is not in a business portfolio\u003C\u002Fh2>\n\u003Cp>Pages managed straight from Facebook have two kinds of access. \u003Cstrong>Facebook access\u003C\u002Fstrong> lets someone switch into the Page on Facebook. \u003Cstrong>Task access\u003C\u002Fstrong> lets them manage the Page only from tools like Meta Business Suite, without switching into it (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fhelp\u002F289207354498410\">Facebook Help\u003C\u002Fa>).\u003C\u002Fp>\n\u003Cp>For someone who only answers messages, task access with one task turned on is the tidy choice:\u003C\u002Fp>\n\u003Col>\n\u003Cli>Switch into your Page on Facebook.\u003C\u002Fli>\n\u003Cli>Go to \u003Cstrong>Settings & privacy\u003C\u002Fstrong>, then \u003Cstrong>Settings\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Under Audience and Visibility, open \u003Cstrong>Page setup\u003C\u002Fstrong>, then \u003Cstrong>Page access\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Next to \u003Cstrong>People with task access\u003C\u002Fstrong>, click \u003Cstrong>Add New\u003C\u002Fstrong>, then \u003Cstrong>Next\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Type their name or email address and pick them.\u003C\u002Fli>\n\u003Cli>Turn on \u003Cstrong>Messages and Community Activity\u003C\u002Fstrong> and leave the rest off, then click \u003Cstrong>Give Access\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>They get an email to accept. Only someone with full control of the Page can do this (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fhelp\u002F187316341316631\">Facebook Help\u003C\u002Fa>). Messages and Community Activity covers replying to direct messages and comments, so it is the one task a front-desk person needs.\u003C\u002Fp>\n\u003Ch2 id=\"if-your-page-is-in-a-business-portfolio\">If your Page is in a business portfolio\u003C\u002Fh2>\n\u003Cp>In a portfolio there are three levels of Page access: \u003Cstrong>partial access (business tools only)\u003C\u002Fstrong>, \u003Cstrong>partial access (business tools and Facebook)\u003C\u002Fstrong>, and \u003Cstrong>full control\u003C\u002Fstrong> (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1101781386943864\">Meta Business Help\u003C\u002Fa>). For answering messages, partial access (business tools only) with the \u003Cstrong>Messages and calls\u003C\u002Fstrong> task is enough. People at that level cannot switch into the Page on Facebook.\u003C\u002Fp>\n\u003Cp>It takes two steps, both in Meta Business Suite on a computer.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>First, add the person to your portfolio.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Col>\n\u003Cli>Open \u003Cstrong>Settings\u003C\u002Fstrong>, then \u003Cstrong>People\u003C\u002Fstrong> in the left menu.\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Invite people\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Enter their email address. Meta says it must match the email on their Facebook account (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F2169003770027706\">Meta Business Help\u003C\u002Fa>).\u003C\u002Fli>\n\u003Cli>Leave their portfolio permissions at basic access, which is the default, and send the invite.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>They need a Facebook account, an Instagram account or a managed Meta account to accept, and can create one while accepting (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F351956468742349\">Meta Business Help\u003C\u002Fa>).\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Then give them the Page.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Col>\n\u003Cli>In \u003Cstrong>Settings\u003C\u002Fstrong>, under Profiles, click \u003Cstrong>Pages\u003C\u002Fstrong> and select your Page.\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Assign people\u003C\u002Fstrong> and pick the person.\u003C\u002Fli>\n\u003Cli>Choose \u003Cstrong>partial access (business tools only)\u003C\u002Fstrong> and tick \u003Cstrong>Messages and calls\u003C\u002Fstrong> (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F152071822895768\">Meta Business Help\u003C\u002Fa>).\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch2 id=\"instagram-messages\">Instagram messages\u003C\u002Fh2>\n\u003Cp>There are two ways to let someone into your Instagram DMs without the password.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Through the business portfolio.\u003C\u002Fstrong> This is the better route if you already use Meta Business Suite, because Facebook and Instagram messages end up in one inbox.\u003C\u002Fp>\n\u003Col>\n\u003Cli>In Meta Business Suite \u003Cstrong>Settings\u003C\u002Fstrong>, under Accounts, click \u003Cstrong>Instagram accounts\u003C\u002Fstrong>, then \u003Cstrong>Add\u003C\u002Fstrong>, and log in to Instagram. Only professional accounts can be added, and each one can belong to one portfolio (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F620548115562686\">Meta Business Help\u003C\u002Fa>).\u003C\u002Fli>\n\u003Cli>Assign people to the Instagram account the same way as a Page. The partial access task you want is \u003Cstrong>Messages\u003C\u002Fstrong>, which Meta describes as "Send and respond to direct messages as the Instagram account" (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1242256693745272\">Meta Business Help\u003C\u002Fa>).\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>One thing to know: people who help manage your Facebook Page may be able to see and answer Instagram messages too, once Instagram messages are allowed in the inbox. You can change that in Instagram settings or your portfolio settings (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1757908718358038\">Meta Business Help\u003C\u002Fa>). If Instagram messages do not show up in the inbox at all, see \u003Ca href=\"\u002Fguides\u002Fmessages-not-showing-in-meta-business-suite\">why messages go missing from Meta Business Suite\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Through Instagram's shared access.\u003C\u002Fstrong> Inside the Instagram app, go to your profile, tap the \u003Cstrong>Menu\u003C\u002Fstrong>, then \u003Cstrong>Shared access\u003C\u002Fstrong>, then \u003Cstrong>Invite people\u003C\u002Fstrong>. The invite lasts 7 days. Inbox access is a separate switch: under \u003Cstrong>Manage\u003C\u002Fstrong>, tap \u003Cstrong>Inbox access\u003C\u002Fstrong> and turn it on for the person (\u003Ca href=\"https:\u002F\u002Fhelp.instagram.com\u002F514043488379093\">Instagram Help\u003C\u002Fa>). People you invite cannot change your username, password or contact details, or give access to anyone else. Two caveats from Meta: it is only available to eligible accounts, and anyone can see on your profile's About this account section that the account is shared (\u003Ca href=\"https:\u002F\u002Fhelp.instagram.com\u002F643641611415057\">Instagram Help\u003C\u002Fa>).\u003C\u002Fp>\n\u003Ch2 id=\"working-as-a-team-once-everyone-is-in\">Working as a team once everyone is in\u003C\u002Fh2>\n\u003Cp>Access is the easy part. The hard part is two or three people working one inbox without answering the same customer twice or each assuming someone else did it.\u003C\u002Fp>\n\u003Cp>Meta Business Suite's inbox gives you some tools for this. You can assign a conversation to a person and see everything assigned to each of them (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1200925110276123\">Meta Business Help\u003C\u002Fa>). You can add notes about a customer that only people managing the Page can see, add labels, and move a conversation to Done (\u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F294426838452244\">Meta Business Help\u003C\u002Fa>).\u003C\u002Fp>\n\u003Cp>The tools only work if the team agrees how to use them. Three habits cover most of it:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Decide who holds the inbox, and when.\u003C\u002Fstrong> "Whoever sees it first" means nobody on a busy day. A name per shift or per day works better.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Only mark Done when the customer has what they need.\u003C\u002Fstrong> Done is the team's signal that nobody else has to look. If you are waiting on stock or a quote, leave it open or mark it to follow up.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Hand over in a note, not in the thread.\u003C\u002Fstrong> A short note ("quoted $240, waiting on her date") saves the next person from reading the whole conversation.\u003C\u002Fli>\n\u003C\u002Ful>",{"type":18},"waitlist",{"type":15,"html":20},"\u003Ch2 id=\"where-stonechat-fits\">Where Stonechat fits\u003C\u002Fh2>\n\u003Cp>Stonechat is a shared inbox for Facebook Page and Instagram DMs that does the "who still needs an answer" part for the team. It reads each conversation and keeps one list of the people still owed a reply, with the unhappy ones and the longest waits on top, so nobody has to remember to mark anything. It also drafts replies from your knowledge base and from how your business has answered similar questions before, with the sources shown, so the answer is often half written when you open the conversation.\u003C\u002Fp>\n\u003Cp>Everyone who answers can be invited at no extra cost. You can hand a conversation to a teammate, leave each other notes, see who answered each message, and see when someone else is already typing a reply. It connects through Meta's official tools, so nobody shares a password, and it opens to small groups from a waitlist.\u003C\u002Fp>",[22,25,28,31,34,37],{"id":23,"text":24},"why-not-just-share-the-password","Why not just share the password",{"id":26,"text":27},"if-your-page-is-not-in-a-business-portfolio","If your Page is not in a business portfolio",{"id":29,"text":30},"if-your-page-is-in-a-business-portfolio","If your Page is in a business portfolio",{"id":32,"text":33},"instagram-messages","Instagram messages",{"id":35,"text":36},"working-as-a-team-once-everyone-is-in","Working as a team once everyone is in",{"id":38,"text":39},"where-stonechat-fits","Where Stonechat fits",[41,44,47,50,53],{"q":42,"a":43},"Does my teammate need their own Facebook account?","If your Page and Instagram account are in a business portfolio, yes. Meta says anyone joining a portfolio needs a Facebook account, an Instagram account or a managed Meta account, and they can create one while accepting the invite.",{"q":45,"a":46},"Can someone answer messages without being able to delete the Page?","Yes. On a Page outside a business portfolio, give them task access with only Messages and Community Activity turned on. On a Page in a portfolio, give them partial access (business tools only) with the Messages and calls task. Neither lets them change who has access.",{"q":48,"a":49},"Will customers see which teammate replied?","No. Replies go out as the Page or the Instagram account. With Instagram's shared access, Meta notes that anyone can open About this account and see that the account is shared.",{"q":51,"a":52},"Can I give access to Instagram messages only?","Yes, two ways. In a business portfolio, assign the Instagram account with the Messages task. In the Instagram app, Shared access has a separate Inbox access switch for each person.",{"q":54,"a":55},"Why can my teammate see the Page inbox but not Instagram messages?","Usually because the Instagram account is not in the same business portfolio, or because Allow access to messages is turned off in Instagram's settings. Our guide to messages missing from Meta Business Suite walks through both.",[57,60,63,66,69,72,75,78,81,84,87,90,93,96],{"title":58,"url":59,"checked":10},"Facebook Help, Facebook access and task access for Pages","https:\u002F\u002Fwww.facebook.com\u002Fhelp\u002F289207354498410",{"title":61,"url":62,"checked":10},"Facebook Help, Add, manage or remove Page access","https:\u002F\u002Fwww.facebook.com\u002Fhelp\u002F187316341316631",{"title":64,"url":65,"checked":10},"Meta Business Help, Page access levels in a business portfolio","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1101781386943864",{"title":67,"url":68,"checked":10},"Meta Business Help, Assign people to a Page","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F152071822895768",{"title":70,"url":71,"checked":10},"Meta Business Help, Invite people to a business portfolio","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F2169003770027706",{"title":73,"url":74,"checked":10},"Meta Business Help, Joining a business portfolio","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F351956468742349",{"title":76,"url":77,"checked":10},"Meta Business Help, Task permissions","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1242256693745272",{"title":79,"url":80,"checked":10},"Meta Business Help, Add an Instagram account to a business portfolio","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F620548115562686",{"title":82,"url":83,"checked":10},"Meta Business Help, Allow access to Instagram messages in Meta Business Suite","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1757908718358038",{"title":85,"url":86,"checked":10},"Instagram Help, Invite someone to shared access","https:\u002F\u002Fhelp.instagram.com\u002F514043488379093",{"title":88,"url":89,"checked":10},"Instagram Help, About shared access","https:\u002F\u002Fhelp.instagram.com\u002F643641611415057",{"title":91,"url":92,"checked":10},"Instagram Help, Keeping your account secure","https:\u002F\u002Fhelp.instagram.com\u002F369001149843369",{"title":94,"url":95,"checked":10},"Meta Business Help, Assign conversations in Inbox","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F1200925110276123",{"title":97,"url":98,"checked":10},"Meta Business Help, Manage messages with Inbox","https:\u002F\u002Fwww.facebook.com\u002Fbusiness\u002Fhelp\u002F294426838452244",null,1792608537816]